Please read before making your purchases and choose carefully as all orders are final. If you have queries about sizing, please feel free to send us a message directly and we will assist you with your final orders.
TERMS AND CONDITIONS
SHIPPING TIMES AND TURN AROUND
To combat fast fashion and overconsumption of items within the fashion industry, Pigsuit make all items to individual order, please allow up to two weeks for the production of your Pigsuit orders with standard Australia Post tracked service times within Australia, Overseas standard post options vary and may take an additional 15 days.
For any Express Post shipping options please contact us for further information.
“SEX” EMBLEM AND HARDWARE
All Metal hardware has been made specifically for the Pigsuit AW19 collection from delicate alloy and we ask that you keep this in mind when wearing your Pigsuit items as we do not accept returns if the product has been damaged from customer wear.
REFUNDS, CANCELLATIONS AND EXCHANGES
We're unable to cancel orders once payments are processed. Please make a careful decision when ordering as rejected packages will incur a 20% rejection fee that will be charged against your refund.
Please select carefully before making your purchases as all orders are final, we do not accept “Change of Mind’, Please note that all purchases for sale items are final and are non-refundable.
We do not offer an exchange on returned items and all returned items will be refunded once they’ve been received and assessed by our studio. If you’ve chosen the wrong size, you’ll need to place a new order.
Please try shoes on in carpeted areas and do not take the sole sticker off, signs of minimal or significant wear or the removal of sole stickers forfeit refunds as we do not accept worn shoes back into our inventory.
All Pigsuit shoes are Quality Checked and sent out perfectly in clean, brand new, unworn condition as they are made just for you. They are packaged in a protector shoe box, tissue paper and dust bags. We ask you to check over your new products and if there is a problem with the arrival of your order to contact us within three days of delivery to help settle any errors. If the enquiry is sent after 5 business days we will not be able to accept the returns or responsibilities. Please note that all shipping fees that are incurred from the returns process must be covered by the customer, as they are external costs and not included in our products pricing.